Support Center

FAQ

1. Is ZenSupplies a distributor?

We are not. ZenSupplies is a technology platform that manages your inventory and facilitates orders. For Example, If Patterson is your supplier of choice, you will continue purchasing product from them, but through our platform.

2. Ok, so what’s the setup process like?

Our setup process is extremely straight forward. Depending on the ZenSupplies plan you choose – and your own personal preferences – you can either set up our software yourself, or we can help walk you through it. Once you open an account with us, the Wizard will take you through the initial setup process in less than 30 minutes. After this, you’ll receive a prompt to build out your inventory. If you have recent invoices on hand, you can accomplish this process in 2-4 hours. Then, depending on the plan you choose, you’ll be prompted to either add products to virtual rooms (for Zen Premium and Zen Enterprise), or simply finish your setup.

3. Ok, so what exactly would I need ZenSupplies for?

Have you ever ordered too much or too little product? Do you find yourself frequently unsure of what you have in stock? Perhaps you’ve never had full visibility of your invoices. Or maybe when you finally do sit down to place an order, you spend hours filling out separate fax order forms for each individual distributor. These are just a few examples of the things we help your practice simplify.

4. Can I pay my invoices through ZenSupplies?

Not at the moment. There few distributors that allow process the payment through Zen, however majority will still be billing you directly.

5. How will you know my prices? Do you review distributor invoices?

Great Question! When we initially set up your inventory – or, if you choose to do it yourself – one of the first things we do is work on gaining an understanding of your distributors’ prices by analyzing the invoices you have on hand. Once setup is complete, we’ll continue monitoring your products’ prices by concurrently tracking all your invoices and payments.

6. What are Storages?

Think of storages as “departments”. When our clients are setting up their inventory and labeling their storages, the most common are Hygiene, Ortho, Endo, Most Used, etc. Setting up these storages makes accessing your inventory even easier and allows you to spend far less time organizing it.

7. How do you know or track my stock levels? How can I trust that ZenSupplies will help me always maintain up-to-date inventory levels?

Both great questions! We’ve developed an iPad/tablet application, called ZenOut, that’s designed specifically to help your practice keep an always-accurate inventory. When you or your employees restock a room or use a product, they’ll use ZenOut to update inventory then and there. We recommend you station your iPad/tablet in the most accessible part of your office for greatest efficiency.

Two questions we usually get are, “Is it time consuming?” and, “How do I know that my assistants are going to use it consistently?” The process of using ZenOut to update your inventory takes as little as 7-10 seconds. And after conducting a client survey, we learned that even the least organized offices were able to effectively use ZenOut during their busiest hours. As far as adoption goes, getting your staff to use it consistently will primarily be on you. If you’ve had to teach employees how to use softwares like EagleSoft or Dentrix, you probably already know that you get out of them what you and your staff put in. This same principle applies to ZenOut, just with a much smaller learning curve.

8. Do you provide training?

Of course! Regardless on the plan you choose, you’ll have access to unlimited phone/video support through our representatives and Support Center. For larger groups, we also offer an option for onsite training.

9. How are orders sent to distributors and how can I trust the orders I submit will be processed by our distributors?

Glad you asked! We send most of the orders electronically. However depending on the settings you choose we can still send email order to your rep. For example, upon submitting your order, we’ll generate an itemized email, send it to each respective distributor, and immediately verify receipt of the order. However, for some distributors that are more forward thinking, we are building a back-end integration function. After you submit/approve an order, this feature would enable direct communication to the distributor’s server for the order to be processed. Once this feature is complete, we’ll inform you and endeavor to have it adopted by all of the distributors we work with. Lastly, there is a handful of vendors out there that only accept fax orders or over the phone. We take care of these orders as well and place them manually.

10. How much can my practice expect to save in the first year?

Our mutual goal should be to bring your overall spent on dental supplies below 5%. We have practices that get there in 30 days and we have practices that are still limping along at 7.5%. We have built the system to manage inventory and price comparison. The part that is out of our control is if you are going to use it. We will provide support, unlimited trainings and even visit your practice. More on this here https://www.zensupplies.com/blog/tigers-corner-what-did-we-learn-from-a-trip-to-texas/

11. What if I'm not happy with ZenSupplies after 6 months?

We understand that Zen may not be for all and offer 30 Days money back Guaranteed with our Premium Plan. After you sign up and follow these 5 steps you are not satisfied and do not see the value we will be happy to refund 100% of what you paid. 5 steps are:

-Link 2-3 main suppliers (Dental Distributors) using “Submit Online” option

-Complete budget requirements by setting 5% budget and providing accurate collections numbers

-Complete 2 trainings with Client being present at both trainings (or the person who will be fully responsible for ZS implementation); Office Manager and or Lead Dental Assistant

-Place 1 substantial order using ZS Preferred Vendors (order must contain 20+ products)
-Verify delivered orders and use chat to help with any backorders/returns

+1 (872) 225-2936