Terms & Policies
Since ZenSupplies is a platform to help you manage orders, we will do our best to assist you with cancellations with your current distributors. However, if the order (orders) is placed using “Lowest Price” option, the clients can cancel the order due to delivery time or quality issues at any time, and ZenSupplies will assist with the order of products from another qualified distributor.
Orders that were processed as the “DISTRIBUTOR PAYMENTS – PAID VIA CREDIT CARD ON FILE” option will be subject to a full refund. Zen will cover the difference if the product is placed with another distributor due to quality or time of delivery issues.
Privacy/personally identifiable information policies
At ZenSupplies, we take your privacy very seriously and we protect your personal information, custom prices, and any other personal information. Even within ZenSupplies, clients do not have access to each other’s custom pricing.
Information we collect
We collect information to provide better services to all of our users –from location, date of birth, to how often you remove products from inventory.
We collect information in the following ways:
Information you give us. When you sign up, we’ll ask for personal information, like your name, email address, telephone number or credit card to store with your account.
Information we get from your use of our services. We collect information about the services that you use and how you use them, visit a website that uses our advertising services, or view and interact with our ads and content. This information includes:
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers).
When you use our services we automatically collect and store certain information in server logs. This includes:
- details of how you used our service, such as your search queries.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL. cookies that may uniquely identify your browser or your ZenSupplies account.
We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide with information on nearby devices, Wi-Fi access points and cell towers.
Unique application numb
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches.
Cookies and similar technologies
We and our partners use various technologies to collect and store information when you visit our site, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as advertising services or other features that may appear on other sites.
Information we collect when you are signed in to ZenSupplies, in addition to information we obtain about you from partners (for example distributors or manufacturers), may be associated with your Zen Account. When information is associated with your Zen Account, we treat it as personal information.
Process of Collecting Information
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect our users. We also use this information to offer you tailored content – like giving you more relevant product search results.
When you contact our customer support, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
We process personal information on our servers across US.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of ZenSupplies unless one of the following circumstances applies:
With your consent
We will share personal information with companies, organizations or individuals outside of ZenSupplies when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
For legal reasons
We will share personal information with companies, organizations or individuals outside of ZenSupplies if we have a good- faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, including investigation of potential violations.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like distributors, advertisers or manufactures. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect ZenSupplies and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to ZenSupplies employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Compliance and cooperation with regulatory authorities
Termination of the service
If the service with ZenSupplies is canceled we will proceed to destroy all personal data, such as DOB, doctor’s license information, credit card info, etc. However, data related to product use, such as Specific products, QTY and use, Frequency, etc will be saved for our team to analyze and offer better product for our clients.