Regional Director Of Operations at Lightwave Dental
Amanda Garthwaite is the Regional Director of Operations at Lightwave Dental, overseeing operations for 14 locations in the Hampton Roads, North Carolina, and South Carolina areas.
Last year, many businesses, including Lightwave Dental, faced challenges due to rising costs and inflation. One specific challenge was the high spending on dental supplies, with some offices exceeding a 5% monthly spend.
The team worked hard to streamline the login information for the practices, making it easier for them to access the platform. Weekly inventory management was also adopted to reduce bulk ordering and save money.
In the beginning there was a little bit of like, ‘Hey, this is not how we’ve always done things. How is this gonna work? But I can tell you that once we got over that hump of like what it actually means, the people that have enrolled in it are like, ‘I don’t know what we did before this.
Managers and clinical leads gained better visibility into their spending and realized the need for improved budget management. The centralized platform eliminated the need for multiple notebooks and sticky notes to track prices.
I had the aha moment with so many practice managers who plug those numbers in and see where we’re actually spending and they go, ‘Oh my gosh, I thought I was always so good about pinching a penny or making sure we’re not overspending. I had no idea.
The partnership between clinical leads and practice managers proved to be essential for effective utilization of the platform. The advice given was not to assume control over budget management but to seek a solution like ZenSupplies to overcome the challenges.
My advice would probably be don’t think that you have it under control. Because you probably don’t. It happened to me when I was an assistant. It happened to me as a manager so many times that I was like, ‘Oh, I’ve got my budget under control. Look at Henry Schein, it’s perfect.’ And then it becomes the invoice from Ultradent and from Oral B and I’m like, ‘Oh my gosh, I went so over budget.’ So you don’t have it under control, but there is a solution and ZenSupplies is totally it and it’s worth every penny.